Cancel subscription

Forum|Forum|5 months ago
August 11, 2025
2 replies
115 views

Hello, I’m trying to cancel my Adobe subscription, but every time I attempt it through my account on the website, the process fails and I get an error message. I’ve tried several times, including using different browsers and clearing cache, but the issue persists.

Is there a specific reason why this keeps happening? And what is the proper solution or steps I should take to successfully cancel my subscription?

Thank you in advance for your help and response.

kglad

Community Expert

from shavangi gupta:

1. Use a different browser (avoid Opera; Chrome or Firefox recommended).

2. Disable VPNs, ad blockers, and script blockers.

3. Ensure cookies and pop-ups are enabled.

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

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