Cancel subscription

Forum|Forum|3 months ago
October 10, 2025
1 reply
119 views

I tried out the free trial, and the next day I cancelled (01 October 2025). I got an email confirming the cancellation, yet today they tried to charge me. Thank goodness that I did not have money in my main bank account. With that being said, what can I do to get them to stop charging me for a plan that I did not choose to subscribe to?

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kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

R

raazia_3570Author

Participant

It does not show that I have more than one subscription, so I am quite confused as to why this is happening. I'm wondering that I might be incorrect about something though

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kglad

Community Expert

check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

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