Cancel subscription

Forum|Forum|3 months ago
October 16, 2025
2 replies
337 views

Please can you cancel a subscription. I took over at work from previous staff member and the adobe on work laptop was logged into her gmail adress. <email removed by mod>

And I wanted to upgrade and did, to use more functions but didnt realise were logged into her acount. Paid with my details MM Lotter.

Now I am logged out and seems cant log back in and she is nowhere to be found to help me.

Please help!!

Account management

S

Shivangi_Gupta

Community Manager

Hi madelein_7537,

We appreciate you reaching out. I reviewed your account details and found that you have subscribed to a trial for Adobe Acrobat Pro. You have 6 more days left to cancel the plan following the articles shared by the expert above.

However, it is important to login with the correct email address.
Will you be able to get in touch with her within next 6 days and get the subscription cancelled?

^Shivangi

M

madelein_7537Author

Participating Frequently

The problem is she is nowhere to be found!! That is my problem!!!

kglad

Community Expert

only you can cancel. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

M

madelein_7537Author

Participating Frequently

This does t help me. Read carefully what my problem is. I ws logged into a previous staff members adobe and I took over from her with the same work laptop that she used. Didnt realise the work laptop was logged into her gmail.adress I wanted to upgrade for work purposes. Now I sit with a problem to cancel, took the 7 day free trial. I am sure you can see my payment card details are different to her adobe acount details?

kglad

Community Expert

is the adobe charge (to your credit card) going to your account or your co-worker's?

https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000379229962

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