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noah_8609
Participant
October 23, 2025
Question

Cancel subscription

  • October 23, 2025
  • 2 replies
  • 138 views

How do I contact support for a refund?? I'm jus keep on seeing the unhelpful ai. I cancelled my free trial subscription hours after I signed up and 7 days later I got charged and it said I never cancelled even tho it sent me a confirmation for cancel on my email. I want my money back NOW. Please. Please fix this. Why are you scamming. If you're seeing this Adobe. Give me my money back. This is so so bad. I'm in debt because of your mistakes

2 replies

P
paul_5029
Participant
November 17, 2025

I'M IN CANADA AND I'M TRYING TO CANCEL MY FREE 7 DAY TRIAL... I GOT IT HOURS AGO TOO... 

SO  A D O B E ... WTF ARE U UP TO HERE ... IM TAKING A SCREEN SHOT OF THIS CUZ YOU DO YOUR BEST TO MAKE IT IMPOSSIBLE TO        C A N C E L

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 18, 2025

@paul_5029 

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
October 23, 2025

Noah, thanks for posting about your recent subscription commitments to this public discussion forum. I can confirm you did complete the self-cancellation process for both of your monthly commitments. Please see https://adobe.ly/3JnI2Hs for more information on the cancellation and refund process. Any refunds issued will take up to 14 days. ^JW

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