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December 2, 2025
Question

CANCEL SUBSCRIPTION ATTACHED TO NON-EXISTENT EMAIL

  • December 2, 2025
  • 2 replies
  • 346 views

Hello all!

Trying to figure out how to cancel a 7-day trial subscription before next week Tuesday. I accidentally typed in a shortened version of my work email when setting up the account/entering card info so the email that the credit card information is attched to essentially doesn't exist. Any help would be appreciated as I would hate to charge my boss 100 dollars as the intern 😞 Thanks! For reference, I have a legitimate email with the company attached to an additional account, however, this email has no manageable plans attached to it, however, Im hesitant to add the seven day trial to this email without cancelling the incorrect email. 

2 replies

Peru Bob
Community Expert
Community Expert
December 2, 2025
December 2, 2025

Re: this is for Creative Cloud as a whole FYI

Jeffrey_A_Wright
Legend
December 2, 2025

Lindsy, I am sorry, but I don't show any subscriptions for you to manage under the account you used to create this public discussion thread. If you are unable to access the account, with your new commitment to Adobe, because you entered the wrong email address, then click on https://adobe.ly/48zT5Gc to speak with a member of our team who can help you cancel the subscription. Please use a different device to reach us if you cannot contact anyone or are redirected to this pubic discussion forum. ^JW

December 2, 2025

the account with the subscription i am trying to cancel is under:<Removed by Moderator>. This email does not exist through my office and should be instead one that includes more letters. Is there any plans attached to this email above that can be canceled?