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Vian_Dalziel6616
Participant
July 9, 2025
Question

Cancel Subscription doesn't work, "Unable to load data'

  • July 9, 2025
  • 2 replies
  • 251 views

The button just doesn't work; it says "An error occurred. Please try again." That is convenient for Adobe, because no one can cancel their subscription. I've been subscribed for almost three years, I don't use it anymore, and I want to cancel before October 2025, 

 

But it just does not allow it

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 10, 2025

... typically a mobile phone's browser works.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
July 9, 2025

Vian, thanks for posting to this public discussion forum. Sorry, you are unable to complete the cancellation process. Please use a different device to complete the steps listed in https://adobe.ly/40KmU3B to cancel your active subscription. ^JW

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