Cancel subscription for email address that I don't have access to

Forum|Forum|3 years ago
January 23, 2023
5 replies
2274 views

When I signed for the free trial, I accidentally entered 'gmial' instead of 'gmail' in the email address. As a result, I ended up being charged when the trial expired and I cannot access the email associated with the account and have no way of cancelling the subscription. I saw a similar post to this and believe I would need to be connected with the billing team.

Cancel subscription

Correct answer Shivangi_Gupta

Thread Summary

A user faced difficulty canceling a subscription because they no longer have access to the email address used during sign-up.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Follow the steps listed in this article: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Shivangi_Gupta

Correct answer

Community Manager

Thread Summary

A user faced difficulty canceling a subscription because they no longer have access to the email address used during sign-up.

Best Solution for Similar Cases

If this has happened to you, don’t worry! Follow the steps listed in this article: https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html

Nancy OShea

Community Expert

You don't need access to the email to cancel. Simply log-in below with whatever email you used to join. Click on Manage Plans > Cancel

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true