Cancel the plan

Question

Hello, I decided to try the free trial of acrobat pro DC and I forgot to cancel before the first payment. I decided to use this paid month and I want to cancel now, before the second month. But Acrobat says that I have to pay 50% of the annual plan, I think that is unfair.

kglad · Answer

you signed up for the annual plan which commits you to pay for the year.

you can appeal to adobe, but they're not obligated to rescind the charges.

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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