Cancel the subscription

Added thought

Unless that 12 year old was given permission, he/she is a THIEF who stole the credit card number

The parents and/or police need to be contacted

Hi there,

We appreciate you writing in. You can cancel the license anytime during the subscription period, however, there are some terms and conditions. Please take a look: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

How to Cancel Adobe plan: https://helpx.adobe.com/manage-account/using/change-plan.html

Let us know if you have any questions

How does your 12 year old cousin have your credit card to be able to make a purchase?

This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

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