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Clémence29117867l5h9
Participant
March 28, 2023
Answered

Cancel the subscription

  • March 28, 2023
  • 2 replies
  • 354 views

Hello,

Last month, I needed to fill one PDF document and I couldn't do it with the free Acrobat program, so I chose to purchase the "free try" of Adobe Pro (one week for free, then 23.99€/ month). Unfortunatly, I forgot to cancel and I had to pay the 23.99€ for March. Now I want to cancel for real because I don't need Adobe Pro at all, it was only for ONE document! 

I tried to do it on Adobe website, and they told me I'll have to pay 131€!!! For what?? I did'nt agree to purchase the annual program, I purchased the "pay every month and cancel when you want" program! I can't pay 131€ roght now, I don't want to and I simply can't! 

Is there a way to fix this? If you have an answer, please tell me :((

Thank you,

Clémence.

This topic has been closed for replies.
Correct answer Rashmi27002770wxve

Hi there,

 

Happy to help!

 

I understand you wish to cancel the subscription. We have checked your account and see that you have an annual contract paid monthly.

Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew annually without notice until you cancel.

If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

Please follow the link below which has the steps on how to cancel a subscription.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Also, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions on billing.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

2 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
March 28, 2023

As an employee has already stated, you did not buy a monthly subscription

If you are willing to pay more, SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    March 28, 2023

    Hi there,

     

    Happy to help!

     

    I understand you wish to cancel the subscription. We have checked your account and see that you have an annual contract paid monthly.

    Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew annually without notice until you cancel.

    If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

     

    Please follow the link below which has the steps on how to cancel a subscription.

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Also, please read the article to learn about cancellation terms for your subscription.

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat if you have any further questions on billing.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

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