Cancel the subscription

Forum|Forum|2 years ago
February 22, 2024
3 replies
1085 views

Please help me I wrongly subscribe on Adobe app. Now I want to cancel my subscription. But it shows I have to pay early termination fee. But I can't afford to pay this. Please cancel my subscription without fees.i request you to please help me. I am an international student. I don't have work. So please please cancel my subscription

Correct answer gupta shivangi

Hi Raman,

We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days).

As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

gupta shivangiCorrect answer

Legend

Hi Raman,

We understand your query however the free trial lasts for 7 days and then the subscription is started. Sometimes, the users forget to cancel the trial on time and for that particular situation one can request refund within 14days(i.e. next 7 days).

As per your account info, the subscription has lasted for 1 month and 16 days. This is the reason you're getting the message to pay early cancellation fee.

You can get more info here: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any questions.

Regards,

Shivangi

kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

О

Олександр39007499b01b

Participant

Hi! I have a problem: I have paid for the month subscription and renewed the info card and I still can't get access to manage my plan to cancel the subscription

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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