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Participant
July 21, 2026
Question

Cancel the trial

  • July 21, 2026
  • 2 replies
  • 11 views

I started the 7-day Adobe Acrobat Pro trial, and my subscription is scheduled to renew tomorrow. I want to cancel the trial before it renews, but I'm unable to do so.

When I sign in to my Adobe account, I see the following message:

"We've received payment for your new plan. You'll be able to manage this plan shortly."

Because of this:

  • There is no "Manage Plan" or "Cancel Plan" option available.
  • I have checked under Plans and Payment, but I still cannot cancel.
  • I have also tried finding the Adobe support chat, but I'm unable to access it.

I'm concerned that my subscription will be automatically charged tomorrow even though I'm trying to cancel within the trial period.

Has anyone experienced this issue? Is there another way to cancel the trial before the renewal, or can an Adobe representative please assist me?

    2 replies

    ShivangiGupta
    Community Manager
    Community Manager
    July 22, 2026

    Hi @varunbatlanki

    We appreciate you reaching out.

    Could you try cancelling the subscription after signing out and signing back in to CC account?
    ^Shivangi

    ^Shivangi
    kglad
    Community Expert
    Community Expert
    July 21, 2026

    @varunbatlanki 

     

    try using a mobile phone's updated non-opera browser with wifi disabled to cancel