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Participant
September 16, 2026
Question

cancel trial

  • September 16, 2026
  • 3 replies
  • 10 views

I'm using a trial but trying to cancel my subscription. When I click cancel under manage plans the cancel screen does not load. I have tried different browsers (firefox, chrome, edge), enabling cookings, allowing pop ups/ads, etc. How can I cancel it?

    3 replies

    kglad
    Community Expert
    Community Expert
    September 16, 2026

    try using a mobile phone's updated non-opera browser with wifi disabled.

    ShivangiGupta
    Community Manager
    Community Manager
    September 16, 2026

    Hi @visual_Odyssey01bc,

    We are sorry for the trouble.

    Have you tried the troubleshooting steps mentioned in this article?

    https://adobe.ly/4j3YUlV

    Let us know if it helps.


    ^Shivangi

    ^Shivangi
    Community Expert
    September 16, 2026

    If you can’t cancel it then get it done via Adobe Support

    -Manan