visual_Odyssey01bc

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cancel trial

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I'm using a trial but trying to cancel my subscription. When I click cancel under manage plans the cancel screen does not load. I have tried different browsers (firefox, chrome, edge), enabling cookings, allowing pop ups/ads, etc. How can I cancel it?

ShivangiGuptaCorrect answer

Community Manager

Hi @visual_Odyssey01bc,

We are sorry for the trouble.

Have you tried the troubleshooting steps mentioned in this article?

https://adobe.ly/4j3YUlV

Let us know if it helps.

^Shivangi

^Shivangi

Community Expert

Community Expert

try using a mobile phone's updated non-opera browser with wifi disabled.

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Community Manager

Correct answer

Community Manager

Hi @visual_Odyssey01bc,

We are sorry for the trouble.

Have you tried the troubleshooting steps mentioned in this article?

https://adobe.ly/4j3YUlV

Let us know if it helps.

^Shivangi

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^Shivangi

Community Expert

Community Expert

If you can’t cancel it then get it done via Adobe Support

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-Manan