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chayo223511976l6g
Participant
August 21, 2022
Question

CANCEL TRIAL

  • August 21, 2022
  • 2 replies
  • 244 views
HELLO,
 
I HAVE BEEN TRYING TO CHAT WITH A REP,. BUT I START THE CONVERSATION THEN I EXPLAINED AND THEY DON'T RESPOND TO ME ANYTHING ELSE. I TRIED THE CONSULT WITH THE COMMUNITY BUT I DON'T SEE ANYTHING THAT CAN HELP ME WITH THE PROBLEM I HAVE.  I CHECKED MY ACCOUNT AND I WAS BILLED FROM JUNE 14- JULY14 AND FROM JULY 15 TO SEPT. 14. I DON'T KNOW WHY I WAS BILLED TWICE AND THE 2ND. MONTH IT WAS NOT DUE YET, 
 
PLEASE I JUST WANT TO CANCEL  THE SUBSCRIPTION THAT I HAVE WITH YOU, I CAN'T AFFORD ANY SUBSCRIPTION ANYMORE. THIS MONTH I WAS CHARGED 2 TIMES THE SUBSCRIPTIONS 1 ON 08/03/ AND 1 ON 08/04/ MY ACCOUNT IS OVERDRAWNED AND I WAS CHARGED 2 NSF FEES OF 35.00 DOLLARS EACH.. IT'S 32.46 FOR THE 2 SUBSCRIPTIONS AND 70.00 DOLLARS FOR THE NSF FEES, A TOTAL OF 92.46. 
 
PLEASE REIMBURSE ME FOR THE SUBSCRIPTIONS I WAS CHARGED.
 
 
 
MS. VAZQUEZ
This topic has been closed for replies.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 21, 2022

these are user-to-user forums.

 

per @Manan Joshi, you can

 

1. use chat: using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

or

 

2.  use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.


M
Community Expert
Manan JoshiCommunity Expert
Community Expert
August 21, 2022

Hello @chayo223511976l6g,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. If you cancel you might be charged a cancellation fees. So it's better that you connect to support and let them know the issues you have faced so far. If the agent does not understand you, ask to be connected to the supervisor. Keep moving up the hierarchy till you get someone who offers better help.

-Manan

-Manan
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