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knut_4787
Participant
June 15, 2025
Answered

Cancel trial subscripion

  • June 15, 2025
  • 2 replies
  • 339 views

I want to cancel my free trial for Acrobat Pro. I’m doing all the right steps, but when I’ve answered the final questions and try to submit, I just get the message “Unable to download data”. I’ve tried several times, but I’m stuck.

    Correct answer Meenakshi Negi

    Hi knut_4787,

     

    Thank you for reaching out.

     

    We have checked your account using your community login email address. The trial appears to have been canceled. For more information on cancellation, refer to the following help document: https://adobe.ly/4lbQTtd.

    Feel free to let us know if you have any questions.

     

    Thanks,

    Meenakshi

    2 replies

    M
    martine_7183_BE_Hofstade
    Participant
    September 2, 2025

    my adobe profile is martine_7183_BE_Hofstade 

    Hi can you help me asap plse?  A few days ago while editing a pdf I had just received from somebody an automatique question about a 7 days free trial popped up on which I clicked.  After that I read about the montly automatique billing unless I cancelled my 7 days free trial of Adobe of which I'm not certain to have subscribed to in the first place.  I did all the steps trying to cancel my free trial but I couldn't find a way online how to find/cancel this supposed 7 days free trial.  I'm stuck, plse help me.  Thank you. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 2, 2025

    @martine_7183_BE_Hofstade 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity ManagerCorrect answer
    Community Manager
    June 16, 2025

    Hi knut_4787,

     

    Thank you for reaching out.

     

    We have checked your account using your community login email address. The trial appears to have been canceled. For more information on cancellation, refer to the following help document: https://adobe.ly/4lbQTtd.

    Feel free to let us know if you have any questions.

     

    Thanks,

    Meenakshi

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