Skip to main content
M
mabel_0980
Participant
May 8, 2025
Question

Cancel trial subscription

  • May 8, 2025
  • 1 reply
  • 1202 views

Hello people 🙂

I need to cancel the trial and I know how to do it (If worked). The problem is that the subscriptions is not diaplayed on App Store at all, not as current not as past or cancelled. There is no costumer service. How can I solve it?

Thanks in advance 🙂

M

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 9, 2025

    Hi there,

    Hope you're doing well, and thank you for reaching out.

    I’ve reviewed your Adobe account but wasn’t able to locate any active or paid plan associated with it. If you may have used a different Adobe ID or email address for your subscription, please feel free to send us a private message with that information so we can look into it further.

     

    You may also check the self help page https://helpx.adobe.com/acrobat/mobile-app-faq.html for future reference.

     

     

    P
    Pius_7530
    Participant
    June 2, 2025

     

     

     

     

     

     

     

     

     

     

     

    hello, i have a similar problem i can't find where to cancel a free trial subscription that is not reflecting in my google play manage subscription page.

     

    Pius

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    June 3, 2025

    Hi there,

    Hope you're doing well, and thank you for reaching out.

    I've shared your details with our billing team. Once the plan has been canceled, you'll receive a confirmation email.

     

     

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices