Cancel won't cancel

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I’ve been trying to cancel my subscription for the past three months and all I get is a spinning wheel of death. I’ve let this damn thing run for an entire day and it never proceeds. Please cancel my subscription or give me a phone number to talk with a human.

ShivangiGupta

Community Manager

Hi @Mark,

We are sorry for the trouble.

In addition to the step suggested by @kglad, I’d like to ask if you’re using a managed network like a shared wi-fi or a firewall enabled internet connection? If yes, could you connect to a mobile hotspot or different internet connection and then try the cancellation steps?

Let us know the outcome.

^Shivangi

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^Shivangi