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E
edinsona18518183
Participant
September 16, 2019
Answered

cancelacion de plan

  • September 16, 2019
  • 3 replies
  • 489 views

no me dejan cancelar mi suscripcion necesito ayuda urgente

    This topic has been closed for replies.
    Correct answer Nancy OShea

    You can demand all you want.  But fellow product users CANNOT HELP YOU.

    Only Adobe can cancel your account if you can't.

    https://account.adobe.com/plans

     

    Use another web device that accepts cookies and does not have script blockers.  Or call durring normal business hours.

     

    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Goodbye & good luck.

     

    3 replies

    R
    rocio24244915nsaw
    Participant
    April 28, 2022

     

    Hola que tal, hace un mes solicite prueba gratis y por descuido no cancele antes de los 7 dias y me cobraron 299 la renta mensual, no me interesa el servicio porque no lo requiero y ahora que lo quiero cancelar resulta que me quieren hacer un cargo por mas de $1,600 algo con lo que no estoy de acuerdo y quisiera que me ayuden a solucionarlo, porque si no lo acepto no puedo cancelar y me seguiran cobrando algo que no necesito.

     

     

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    April 28, 2022

    As others have said, we are not Adobe. You need to go to Adobe Customer Service

     (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

    F
    fundacion22274956ojxd
    Participant
    December 16, 2021

    No puedo cancelar la suscripcion exijo la cancelacion inmediata.

    F
    fundacion22274956ojxd
    Participant
    December 16, 2021

    Desde hace varios meses he venido tratando de cancelar la suscripcion exijo la cancelacion inmediata.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    December 16, 2021

    Hello @fundacion22274956ojxd,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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