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Participant
April 21, 2025
Answered

Cancelación de plan

  • April 21, 2025
  • 2 replies
  • 238 views

Quiero cancelar mi suscripción, ni si quiera me dieron périodo de prueba (gratis), me cobraron al instante y ahora que quiero cancelar tengo que pagar $1300 por penalización cuando ni si quiera use el programa, ESTO ES INJUSTO, EXIGO UNA EXPLICACIÓN DE POR QUÉ DEBO PAGAR UNA PENALIZACIÓN Y QUIERO LA CANCELACIÓN TOTAL DE MI PROGRAMA. 

Intente contactarme con un servidor por teflefono y me colgaron, ES UN PESIMO SERVICIO. 

Correct answer Jeffrey_A_Wright

Miroslava, thanks for posting your question about managing your subscription to this public discussion forum. I am sorry that the services and applications you have been using do not meet your needs. Please see https://adobe.ly/4jM2Rcj for information about cancelling an annual membership.

 

You can use the steps at https://adobe.ly/4ikhpyt to complete the cancellation process, Miroslava. ^JW

2 replies

kglad
Community Expert
Community Expert
April 21, 2025

can't be 1300 usa dollars.

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
April 21, 2025

Miroslava, thanks for posting your question about managing your subscription to this public discussion forum. I am sorry that the services and applications you have been using do not meet your needs. Please see https://adobe.ly/4jM2Rcj for information about cancelling an annual membership.

 

You can use the steps at https://adobe.ly/4ikhpyt to complete the cancellation process, Miroslava. ^JW