Cancelación de plan, que no me aparece en Planes

Hi @alexaKGB,

We appreciate you reaching out. I checked the account associated with the email address you used to log in to Adobe community. There is no active trial or subscription linked with it. 

Could you check if you received any email for subscription purchase? It will confirm if you signed in using the same email ID.

Looking forward to your response.

you have to fix payment problems before you can cancel.  then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)