CANCELACION DE PRUEBA GRATIS

Besides, I signed up for a monthly plan, not an annual plan as you are indicating.

Please help me; I haven't actually been using Acrobat. It was definitely all a misunderstanding—I simply selected an option, and when I cancelled it, I assumed everything was settled. Is there any way to have the charge waived? I haven't been using the application, and having to pay because of a misunderstanding feels terrible.

you can preview the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html  

Hi @VERO ZAVALA,

I reviewed your account and found that you subscribed to both Acrobat Pro and AI Assistant for Acrobat. While the AI Assistant subscription was cancelled, the Acrobat Pro subscription remained active and currently has pending dues on the account.

To cancel the remaining subscription, you'll first need to clear the outstanding balance: https://adobe.ly/4wPbysM

Once the dues are paid, the cancellation option will become available.

Please note that because this is an annual subscription, an early cancellation fee may apply if you cancel before the end of the commitment term. The exact fee will be shown during the cancellation process before you confirm.

I hope this helps clarify the situation. If you have any additional questions, please let us know. We'll be happy to assist.

^Shivangi