Cancelacion prueba gratis

Question

Hola.

Hoy termina mi suscripción de prueba, pero no la puedo cancelar porque ayer quisieron procesar el pago de la renovación y como no había saldo quedo pendiente. El problema es que nunca pude terminar de instalar siquiera la versión de prueba. Porque siempre me saltaba un error y no se instalaba. Encima hoy nadie te atiende. 🤦‍♀️

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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