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Emir_Viveros6440
Participant
February 3, 2025
Answered

CANCELACIÓN SIN PENALIZACIÓN

EH QUERIDO TERMINAR MI PLAN DONDE TENGO ACCESO A TODAS LAS FUNCIONES PERO ME DICE QUE SE ME COBRARÁ SI CANCELO,ANTES DE TIEMPO COMO UNA PENALIZACIÓN, ALGUIEN SABE SI DEPUES DE QUE SE ME HAGA EL COBRO EL PRÓXIMO MES  YA NO ME HAGAN ESE CARGO, YA NO QUIERO SEGUIR PAGANDO AYUDA!!!!!!!

 

 

 

 

    Peru Bob
    Peru BobCorrect answer
    Community Expert
    February 3, 2025

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

    View reply

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 3, 2025

    there's no penalty if you cancel after your last payment is received and before the plan renews .

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    February 3, 2025

    See here:
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
    and here:
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    If you have trouble canceling, please post a reply to this thread and an Adobe employee will need to assist you.

    Translate
    adriana_9046
    Participant
    February 23, 2025

    Por favor, cancelación inmediata sino que los interesados lo arreglen vía judicial 

    Translate
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 23, 2025

      @adriana_9046 

       

      no one can cancel for you. you must act.

       

      make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

      if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

      and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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