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ANALI FALCON
ANALI FALCON
Participant
April 23, 2026
Answered

CANCELACION Y REEMBOLO POR ADOBE SCAN PREMIUN

  • April 23, 2026
  • 1 reply
  • 29 views

BUENAS TARDES , DESEO CANCELAR LA COMPRA ANUAL DEL APLICATIVO ADOBE SCAN , NO DESEO EL PLAN ANUAL Y GOOGLE PLAY  NO ME HACE EL TRAMITE Y ME SOLICITA QUE ME COMUNIQUE CON UN DESARROLLADOR DE USTEDES , PERO NADIE ME AYUDA 

Correct answer Jeff_A_Wright

I appreciate the update, @ANALI FALCON, and I understand how frustrating it can be to be blocked from canceling a commitment managed through the Google Play Store.

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

 

I don’t see any records of any previous attempts to reach us, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

1 reply

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity Manager
Community Manager
April 23, 2026

Thank you for posting to this public discussion forum, Anali.


I am sorry for any problems you have encountered with managing your new Adobe Scan subscription through the Google Play Store.


When you attempted to cancel the subscription, did you use the steps listed at https://adobe.ly/4cHbToN, Anali?


For more information about the Google Play Store's cancellation and refund policy, see https://adobe.ly/41V7OIP.


Please update this discussion, Anali, if you continue to encounter problems canceling your Adobe Scan subscription. ^JW

ANALI FALCON
ANALI FALCONAuthor
Participant
April 23, 2026

si segui los pasos , pero me dicen que no me pueden ayud y ustedes son los que me deben ayudar con el proceso

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
April 23, 2026

I appreciate the update, @ANALI FALCON, and I understand how frustrating it can be to be blocked from canceling a commitment managed through the Google Play Store.

 

Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you further.

 

I don’t see any records of any previous attempts to reach us, so please use a different device if you are unable to contact anyone or are redirected to this public discussion forum.

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