Cancelacion y Reembolso

Forum|Forum|4 months ago
September 7, 2025
1 reply
458 views

Buenas Comunidad, he venido aquí por su amable ayuda/asistencia, me he suscrito a una prueba gratuita de Abobe pero la he cancelado antes del periodo límite, y por error me he suscrito a una prueba pro, la cual me ha descontado casi 20U$, Quiero solicitar un reembolso, y no encuentro una guía clara en la web.

Correct answer Shivangi_Gupta

me han emitido una nota de crédito, quiere decir que han hecho el reembolso?

Hi fabby_2969,

Thanks for reaching out. I confirm that you have cancelled your subscription on September 7, 2025. A refund has been initiated. It may take 12-14 business days for the refund to process.

Please let me know if you have any additional questions.

^Shivangi

F

fabby_2969Author

Participating Frequently

Me podrían ayudar, por favor, creo que estoy dentro del plazo aún

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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fabby_2969Author

Participating Frequently

>
>
> - Plan mensual sin compromiso anual: pasados 14 días, el pago no es
> reembolsable y el servicio continuará hasta el final del periodo de
> facturación de ese mes.
>
> he cancelado el plan el día de hoy.

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