Recebi e-mail confirmando o cancelamento da assinatura, porém minha conta continua exibindo uma pendência de pagamento. Não consigo gerenciar o plano porque o sistema bloqueia alterações. Preciso que verifiquem o cancelamento já confirmado e removam essa cobrança pendente.
no one can cancel for you.
check your account, https://account.adobe.com
if needed, use a mobile phone's updated non-opera browser with wifi disabled. if you have a payment problem, that wil prevent cancellation. fix it, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
and then cancel,
you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html
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