Skip to main content
A
Ana Julia24730577dhul
Participant
June 4, 2022
Question

CANCELAMENTO

  • June 4, 2022
  • 2 replies
  • 154 views

Boa tarde, experimentei o teste grátis por 7 dias, quando chegou perto do dia para começar cobrar eu fui cancelar pois não precisava mais dos serviços, mas não apareceu nos planos que existia algum assinado e me cobraram no cartão de crédito, tentei achar novamente onde cancelar mas não aparece em local algum, já é o segundo mes que me combram por um serviço que não estou usando...

This topic has been closed for replies.

2 replies

gupta shivangi
gupta shivangi
Legend
June 6, 2022

Hi Ana,

We appreciate you writing in. We checked your account details, and found that there is no active or trial subscription under your email.

If you subscribed using a different email, please create a new thread with that email ID.

If you wish to discuss this further, you can always contact our support team as mentioned by the expert above.

 

Note: Please do not share any confidential info(like email, bank details, contact number, etc) here. This is a public forum.

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 6, 2022

    Hello @Ana Julia24730577dhul,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices