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Participant
April 3, 2023
Question

Cancelamento

  • April 3, 2023
  • 2 replies
  • 162 views

Pelo pagamento parcelado mensal, tem possibilidade de cancelamento caso necessário.

This topic has been closed for replies.

2 replies

Community Manager
April 3, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community as of now.

 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, you’ll be charged a lump sum amount of 50% of your remaining contract obligation and your service will continue until the end of that month’s billing period.

 

For future reference, please read the article to learn about cancellation terms for your subscription.

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

kglad
Community Expert
Community Expert
April 3, 2023

with the monthly subscription, you can cancel anytime without penalty.  

 

be careful; there's a monthly pay annual subscription that has a penalty if you cancel before 1 year.

 

<moved from cc services >