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luanna_4878
Participating Frequently
March 10, 2025
Answered

cancelamento

  • March 10, 2025
  • 3 replies
  • 1109 views

Tentei pedir o cancelamento da minha assinatura assim que acabou o período de teste porém não estava disponível a opção de cancelamento no site, estou muito insatisfeita com essa empresa, agora após 30 dias estão me cobrando o valor mensal + uma taxa para cancelamento absurda, em nenhum momento fiz uma assinatua anual, para mim era apenas uma assinatura mensal que eu poderia cancelar  a qualquer momento. Quero cancelar minha assinatura sem taxa e estorno do valor descontado no meu cartão sem autorização!

Não consigo falar com nenhum agente para resolver meu problema, solicito um email ou chat para isso.

Correct answer Jeffrey_A_Wright

Obrigada mas não quero mais informações. Quero algum contato de suporte ao cliente para resolver o meu problema! O site não tem nenhuma opção, apenas um chat que não se consegue resolver nada! 

 


You are correct, I am showing that you started several interactions but we never heard back from you, Luana.

 

Please use a different device and click on https://adobe.ly/4hqsSMu to speak with someone. If you are unable to contact a human, then use a different computer or a different network to reach out to us, Luanna. The current device or browser you are using is able to start the chat session, but we don't see any responses from you after that. ^JW

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity Manager
Community Manager
March 10, 2025

Hi @luanna_4878,

We are sorry for the confusion. I checked your account details and found that you have an active subscription to Adobe Stock since 2 months and 26 days. 

Any CC user is eligible for full refund if cancellation is done within 14 days i.e. 7 days after the trial. https://adobe.ly/4iEE7lp
Let us know if you are getting charged more than what you is shown on Adobe's website. https://adobe.ly/3XGufQ6

 

Looking forward to your response.

^SG

L
luanna_4878Author
Participating Frequently
March 10, 2025

Como eu iria cancelar a assinatura se não estava disponível a opção? Estou decepcionada, não recomendo para ningém. Quero o cancelamento.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
March 10, 2025

Thanks for the update, Luanna. Please see https://adobe.ly/4bGWhkf for information on how to cancel your Adobe Stock subscription. ^JW

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 10, 2025

and, you must fix payment problems before you can cancel.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 10, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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