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eduardo_3253
Participant
July 31, 2025
Answered

Cancelamento de assinatura!!!!!

  • July 31, 2025
  • 3 replies
  • 215 views

Quero apenas cancelar minha assinatura, queira só utilizar o periodo de teste, usei uma unica vez!! E para cancelar vocês estão bloqueando, como se fosse obrigatorio pagar! Sendo que não utilizei, pensei que fossem uma empresa seria, mas apenas arrumam qualquer forma para prejudicar e tirar dinheiro dos usuários!!!! Apenas cancelem minha assinatura! Além do fato de cobrarem automaticamente dos cartõessss. 

 

    Correct answer kglad

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 31, 2025

    This is a public forum, not Adobe support... other users can't help
    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html-be
    sure to keep the verification email you will receive when you cancel

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 31, 2025

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

    E
    eduardo_3253Author
    Participant
    July 31, 2025

    Já tentei seguir o tutorial, mas não funciona, vocês desabilitam de proposito o botão de cancelamento, empresa multimilionaria aplicando essa regra de negocio absurdamente abusiva 

     

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 31, 2025

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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