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André2587586940qk
Participant
August 30, 2022
Question

Cancelamento de plano

  • August 30, 2022
  • 2 replies
  • 198 views

Estava tentando cancelar um plano, porém não aparecia a opção de gerenciar plano. Entrei em contato com o Fale conosco e me foi informado que não existia um plano ativo atual vinculado ao meu e-mail [personal information removed ]

Agora estão me cobrando o valor da mensalidade, como eu faço para fazer o cancelamento? Como consigo o estorno?

[Personal information removed by moderator.]

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 13, 2022

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    September 13, 2022

    Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
    https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

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