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FILIPEMPDESIGN
Participant
January 4, 2024
Question

Cancelamento - devolução do dinheiro

  • January 4, 2024
  • 1 reply
  • 207 views

Comprei um plano em 12 Dez 2022, por um ano.

Agora, em 12 Dez 2023 foi cobrado mais um ano sem que eu tivesse subscrito.

Já fiz o cancelamento da minha subscrição.

No email que recebi da adobe acerca do cancelamento diz que o serviço será encerrado em 11-dezembro-2024.

Eu pretendo a restituição do dinheiro agora.

    This topic has been closed for replies.

    1 reply

    Kanikas
    Kanikas
    Legend
    January 4, 2024

    Hi there,

    We're sorry for the inconvenience. I see that your Creative Cloud all apps plan is active until December'2024 and will not renew after that.If you wish to cancel it now, kindly get in touch with Adobe support team for help.

    You may use link:https://helpx.adobe.com/contact.html

     

    Hope this helps!

     

    Thanks

    Kanika

    F
    FILIPEMPDESIGNAuthor
    Participant
    January 4, 2024
    I already cancel it.
    I just whant my money back now.
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    January 4, 2024

    It can take 7-10 business days for a credit to be issued.

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