Cancelamento e reembolso

Question

I purchased Adobe PRO on August 9, 2024 and today, August 23, I want to cancel. However, I am being charged more than R$200 to cancel a service that, according to the website, I can cancel for free and with a refund within 14 days. Therefore, I ask that you cancel the service without charging the R$209 and also refund me the R$95 I paid on August 9, 2024. Thank you.

I tried customer service on August 23rd but I waited for over an hour for chat and was unable to speak to an agent.

Purchase AB04518501948CBR

kglad · Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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