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default3fsd5tiffcy6
Participant
February 16, 2021
Answered

Cancelamento impedido

  • February 16, 2021
  • 1 reply
  • 536 views

Não estou conseguindo cancelar minha conta e plano na Adobe que tenho desde 2018. Querem me cobrar uma multa dizendo que meu plano é anula - não assinei nenhum contrato. Por favor preciso cancelar. Espero ser atendida. 

 

I am unable to cancel my Adobe account and plan that I have had since 2018. They want to charge me a fine saying my plan is void - I have not signed any contracts. Please I need to cancel. I hope to be answered.

    This topic has been closed for replies.
    Correct answer John T Smith

    Yes, you did agree to the subscription contract

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

     

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    February 16, 2021

    Yes, you did agree to the subscription contract

    When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

     

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

      D
      default3fsd5tiffcy6Author
      Participant
      February 16, 2021
      Fortunately I was able to solve my problem through the great service by
      chat. I don't see the same here.

      My add is from 2018, not from yesterday. And I never failed to pay my
      monthly fee.

      By the way, this is a disreputable way of doing business, Adobe is a large
      company with virtually no competitors and did not need to cause this type
      of problem for the customer, nor offer this type of association -
      transparency is very important.

      Angela Nunes
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