Cancelar plan

Hi @abigail_7,

We are sorry for the trouble. Have you tested it on a different web browser?

Could you confirm?

This is a public forum, not Adobe support... other users can't help
Go here and check your account to determine your status https://account.adobe.com
You may get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-cancelling-adobe-subscription/td-p/15527182
The Opera browser is not compatible with Adobe - and a refund will take up to 14 days

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html