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November 28, 2025
Question

Cancelar plan

  • November 28, 2025
  • 3 replies
  • 88 views

Quiero cancelar el plan pero no me aparece la opción, ayuda!

3 replies

gupta shivangi
Legend
November 28, 2025

Hi @abigail_7,

We are sorry for the trouble. Have you tested it on a different web browser?

Could you confirm?


^Shivangi

John T Smith
Community Expert
Community Expert
November 28, 2025

This is a public forum, not Adobe support... other users can't help
Go here and check your account to determine your status https://account.adobe.com
You may get a refund if you cancel and are charged during the first 14 days of starting a trial
After 14 days the trial becomes a subscription and there is no refund
To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-cancelling-adobe-subscription/td-p/15527182
The Opera browser is not compatible with Adobe - and a refund will take up to 14 days

kglad
Community Expert
Community Expert
November 28, 2025

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html