cancelar plan

Question

Hola, tengo un poco más de 2 semanas tratando de cancelar una sucripccón, la cual es 'Estudiantes y profesores', per cada que quiero instalar algún progama o entrar a la aplicación de escritorio me sale ERROR, al igual que cuando quiero cancelar la suscripción, me sale que no tengo ningún plan y que estoy con versión de prueba, pero si descontaron el dinero de mi trajeta. Llamo y nunca entra la llamada. Porfavor ayudenme a cancelar la suscrippción y que me realicen el reembolso. Gracias.

Nancy OShea · Answer

Hi @Flavia Fernanda5ECD,

#1 Please confirm your account is active and payment details are up-to-date. Use a browser that accepts cookies and does not have script blockers. Log-in to your account below.
https://account.adobe.com/plans

#2 I suspect your paid plan may be reverting to trial mode. See the help article below for details about that.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

#3 Student/Teacher plans have a 12 month commitment. And there is a 50% early termination fee if you cancel before your 12th month of service. See links below.

How do I Cancel my Subscription?

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https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Subscription & Cancellation Terms:

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https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:

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Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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