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strong_warrior8fbe
Participant
Oct 28, 2026 1:19 AM UTC
Answered

Cancelar prueba de Adobe Firefly, no me deja cancelar la prueba y casi no ultilize adobe

Hola tengo un problema y es que quiero cancelar el plan pero no me sale la opción de administrar plan y me sale que me van a cobrar pues el dinero cuando me caiga un depósito cuando se termine la prueba que es el 4 de noviembre y no me deja cancelar el plan y lo malo es que no he usado para nada adobe y quiero cancelarlo porque no es justo

[Moved from Adobe Aero to Account, Payment, & Plan by a moderator]

AkanshaAshra
AkanshaAshraCorrect answer
Community Manager
Oct 28, 2026 3:58 PM UTC

​

Hi @strong_warrior8fbe 

Thank you for reaching out to the Community. We understand your concern regarding the cancellation.

We checked your account and can confirm that the subscriptions you mentioned have already been successfully cancelled. We hope everything is sorted now.

Please feel free to let us know if you have any further questions.

^Akansha

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2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 28, 2026 1:09 PM UTC

try using a mobile phone's updated non-opera browser with wifi disabled to cancel.

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AkanshaAshra
Community Manager
AkanshaAshraCommunity ManagerCorrect answer
Community Manager
Oct 28, 2026 3:58 PM UTC

​

Hi @strong_warrior8fbe 

Thank you for reaching out to the Community. We understand your concern regarding the cancellation.

We checked your account and can confirm that the subscriptions you mentioned have already been successfully cancelled. We hope everything is sorted now.

Please feel free to let us know if you have any further questions.

^Akansha

Translate
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