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Bewitched_Sunbeamb55e
Participant
Nov 13, 2026 10:38 PM UTC
Answered

CANCELAR SUSCRIPCION

Estimado equipo de soporte de Adobe,

Solicito la anulación y cancelación definitiva de la suscripción asociada a la cuenta <Removed by Moderator>

Me inscribí únicamente al periodo de prueba de 7 días. Actualmente, el panel me muestra un mensaje de "No se puede administrar" debido a un problema de facturación, lo que me impide cancelar el plan por mi cuenta desde la web. Asimismo, el chat de asistencia se cierra automáticamente sin permitirme gestionar el caso.

Agradezco de antemano que puedan procesar la cancelación de forma manual desde su sistema para evitar cualquier cargo futuro.

Quedo atento a su confirmación por correo electrónico. Muchas gracias.

 

Gracias.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Nov 13, 2026 10:52 PM UTC

    Thank you for posting, Bewitched_Sunbeam.


    I understand how disappointing it is to sign up intending to use the trial, only to find you're unable to cancel due to a payment issue.


    I checked your account and can see that the Acrobat Pro and Adobe Acrobat AI Assistant Plus subscriptions were purchased today. The payment method failed, leaving the account past due.


    You can review the cancellation terms for Adobe subscriptions here:

    https://adobe.ly/4kPzoll


    Due to a current payment issue, subscriptions can’t be canceled through your account. Please get in touch with us directly so we can help with ending the commitment:

    https://adobe.ly/4sXtoce


    Please update this discussion if you have any additional questions, Bewitched_Sunbeam. ^JW

    View reply

    3 replies

    Bewitched_Sunbeamb55eAuthor
    Participant
    Nov 13, 2026 11:18 PM UTC

    Hola. Necesito cancelar de forma definitiva la prueba gratuita y la suscripción asociada a mi cuenta edwrpieroaquinofigueroa@gmail.com. Intenté cancelarla, pero el sistema me bloquea la opción debido a un problema de facturación con la tarjeta, tal como lo indican los moderadores en su comunidad de ayuda. Por favor, solicito que anulen el compromiso y la suscripción de forma manual desde su sistema. Quedo atento a la confirmación por correo. Gracias.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Nov 14, 2026 12:28 AM UTC

    ​@Bewitched_Sunbeamb55e 

     

    no one can cancel for youi, and you cannot cancel until you fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Nov 13, 2026 10:52 PM UTC

    Thank you for posting, Bewitched_Sunbeam.


    I understand how disappointing it is to sign up intending to use the trial, only to find you're unable to cancel due to a payment issue.


    I checked your account and can see that the Acrobat Pro and Adobe Acrobat AI Assistant Plus subscriptions were purchased today. The payment method failed, leaving the account past due.


    You can review the cancellation terms for Adobe subscriptions here:

    https://adobe.ly/4kPzoll


    Due to a current payment issue, subscriptions can’t be canceled through your account. Please get in touch with us directly so we can help with ending the commitment:

    https://adobe.ly/4sXtoce


    Please update this discussion if you have any additional questions, Bewitched_Sunbeam. ^JW

    Translate
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