Participant

Answered

cancelar suscripción

Forum|Forum|5 years ago
January 2, 2021
7 replies
2349 views

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias

Correct answer Bani Verma

Hi Maria,

I have reviewed your Adobe ID (email address) you have utilized to post here, and found that you had one Creative Cloud individual (personal) subscription which is now cancelled and there is another subscription provided by your university.

If you no longer want to use the Creative Cloud subscription given by your University, then please contact the Creative Cloud Administrator of your university for the same, click here to know how to contact the Admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

G

gissel_2875

Participant

Hola, he tenido problemas para encontrar donde se cancela la suscripcion, ya que estos meses no necesitaré el programa y no quiero pagar por algo que no estoy ocupando... no me sale opción que muestra el video, no responden a mis mensajes en ayuda, y de verdad que necesito cancelar la suscripcion. Espero me puedan ayudar, solamente me sale la opcion ver plan, pero no cancelar la suscripcion. Gracias

kglad

Community Expert

@gissel_2875

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

kglad

Community Expert

S

Susana294175451otg

Participant

~~estoy en tu misma situación y necesito cancelar urgen~~

kglad

Community Expert

@Susana294175451otg

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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LUZ5FE2

Participant

DESEO SALIR DE LA SUSCRIPCION, POR FAVOR , QUE PROBLEMA HE TENIDO, YA NO QUIERO MAS SUSCRIPCIONES. FAVOR DESBLOQUEARME, GRACIAS

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Anonymous

yo me contacte con un asistente online de eeuu aca dejo el link https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html vayan a donde dicen CONTACTENOS abajo de todo con un simbolo de auriculares y ahi intenten.

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gabrielal81785301

Participant

Gracias, me salvaste, despues de más de una hora de chat intentando venderme otro plan me dieron la baja... Había intentado en español y nunca lo logré me mandaban de pagina en página... GRACIAS!!

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susan_2971

Participant

Espero me vaya como a ti, y no me cobren penalización, como si la plata me sobrara.

A

Alice5F90

Participant

A mi me pasa lo mismo.

Dime ya pudiste resolverlo?

Me puedes compartir como lo solucionaste por favor?

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francisco_6471

Participant

Es evidente que la seriedad de ésta empresa se perdió, solo les interesa el cobro de sus productos

kglad

Community Expert

@francisco_6471

you need help with something?of the

Bani Verma

Correct answer

Community Manager

Hi Maria,

I have reviewed your Adobe ID (email address) you have utilized to post here, and found that you had one Creative Cloud individual (personal) subscription which is now cancelled and there is another subscription provided by your university.

If you no longer want to use the Creative Cloud subscription given by your University, then please contact the Creative Cloud Administrator of your university for the same, click here to know how to contact the Admin: https://helpx.adobe.com/enterprise/kb/contact-administrator.html

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