Participant

Answered

Cancelar suscripcion

Forum|Forum|8 years ago
June 17, 2018
7 replies
4162 views

Deseo cancelar mi suscepcion,ya que no es la que yo deseaba help

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Jorman,

As I understand, you wish to cancel your Creative Cloud subscription.

Please contact the support through call/chat for the cancellation requests and the billing queries:

Contact Customer Care

**Be sure to remain signed in with your Adobe ID before accessing the link above**

You can now self-cancel your subscription, see here:

https://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

Please go through the Adobe - Subscription Terms as well.

Hope this helps! Feel free to update the thread for more questions.

Thanks

Kanika

Gissel Cardozo

Participant

Buenos días. Necesito cancelar la suscripción que tengo en la cuenta agcc2611@gmail.com de Gissel Cardozo.

Al intentar cancelar, no me aparece la opción de “Cancelar”, y tampoco aparece el plan contratado.

En mi estado de cuenta de la tarjeta Visa me están cobrando hace 2 meses el importe de 7.25 dolares.

Agradezco ayuda, ya que intenté cancelar con los pasos a seguir que informan desde la Web y no pude. Y en el chat se cierra la cesión en seguida.

Gracias.

Y

yalin_0606

Participant

cancelar

kglad

Community Expert

@yalin_0606

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

S

sergio_ramirez diaz4148

Participant

Quiero Cancelar mis PAGOS DE 26,23 Euros Mensuales

kglad

Community Expert

@sergio_ramirez diaz4148

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

T

tanhya_4858

Participant

Necesito cancelar mi suscripción por no uso de ella.

kglad

Community Expert

@tanhya_4858

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

J

jovana_6927

Participant

Deseo cancelar mi suscripción

kglad

Community Expert

@jovana_6927

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.