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Eduardo21952758mo36
Participant
Nov 26, 2021 2:59 PM UTC
Answered

Cancelar suscripción adobe acrobat

No puedo Cancelar mi suscripción. No me aparece la opción ni en la app de adobe acrobar ni en la página de samsung. Cómo puedo camcelarla? 

    Souvik Sadhu
    Souvik SadhuCorrect answer
    Legend
    Aug 9, 2023 7:43 AM UTC

    Hello @Jenny31456793jpe6,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the below links for more.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

    Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    View reply

    10 replies

    precise_shape28b6
    Participant
    Nov 13, 2026 12:47 PM UTC

    No tengo plan de Acrobat desde agosto y me siguen cobrando, ¿hay algo que se pueda hacer para que no me cobren más?

    Translate
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    Nov 13, 2026 3:02 PM UTC

    ​@precise_shape28b6 

    Identify the charge here:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html?linkId=100000317605575

    And then check your account to make sure you cancelled everything:

    https://account.adobe.com/

     

    If properly cancelled, refunds are issued within 14 days.
    See here:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Nov 13, 2026 3:30 PM UTC

    ​

    Hi @precise_shape28b6,

    Thanks for posting in the community.

    We checked the account and can see that the Adobe Acrobat Pro subscription is already cancelled, and there are no other active subscriptions associated with the account.

    For the unwanted charge, you can follow the guidance shared by @Peru Bob above to help identify it.

    ^Akansha

    Translate
    resourceful_nature3e07
    Participant
    Oct 25, 2026 10:49 PM UTC

    Son unos estafadores, yo use una tarjeta de débito y la tengo sin plata para que no puedan cobrar 

    Translate
      danny_6720
      Participant
      Apr 17, 2025 7:52 PM UTC

      Me parece una estafa ya que deberían poder permitirnos cancelar la suscripción en cualquier momento.
      Deseo cancelar la suscripción y no me aparece el botón para hacerlo.

      Que alguien me ayude!

      Translate
        isabel_6166
        Participant
        Oct 7, 2025 12:52 AM UTC

        tengo el mismo problema tuve que cambiar mi tarjeta para que dejara de hacerse el cargo

        Translate
          Jenny31456793jpe6
          Participant
          Aug 2, 2023 5:59 PM UTC

          Me suscribi por error y hoy mismo me han realizado el cargo en mi banco. Deseo cancelarlo, me puede ayudar alguien?

          Translate
          Souvik Sadhu
          Souvik SadhuCorrect answer
          Legend
          Aug 9, 2023 7:43 AM UTC

          Hello @Jenny31456793jpe6,

           

          I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

           

          Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

           

          You may refer to the below links for more.

           

          For Android

          Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

          Initiate refund from the store: Request a refund on Google Play - Google Play Help

           

          For iOS 

          Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

          Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

           

          Let me know if this helps.

           

          Thanks,

          Souvik.

          Translate
          AkanchhaS8194121
          AkanchhaS8194121
          Legend
          Dec 1, 2021 7:03 AM UTC

          Hi Eduardo,

           

          Sorry to hear about the struggle of cancelling subscription. Looking at your current profile, we believe you are willing to cancel the Adobe Acrobat premium subscription. 

          If yes, then here's an official help article with the detailed steps of cancellation. Please go through it: https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscription 

           

          Thanks,

          Akanchha 

          Translate
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