Cancelar un Plan

Sorry for any confusion, Jason, you will need to resolve any unpaid charges by completing the steps at https://adobe.ly/3D3EBmf before you can cancel your active plan.

Once you have paid the money owed for your previous purchase, then you can complete the steps at https://adobe.ly/4hUxOdA to cancel the membership. ^JW

you have to correct payment problems before you can cancel. then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.