cancelation

Question

I have no active plans on my account and constantly get chraged monthly for a service I dont use. I need and want this cancelled asap!

gupta shivangi · Accepted Answer

Hi @Simeon37534153xr5x,I confirm that you do not have any active subscription with Adobe. Also, I could not find any transaction attempt made from Adobe's end. Did you contact your bank to confirm that the transaction attempt is not fraudulent?Let us know. We're here to help if needed. Regards,Shivangi

kglad · Answer

check your account, https://account.adobe.com

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded