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Participant
June 11, 2022
Question

CANCELATION-- I DIDNT EVEN WANT THE FREE TRIAL AND NOW I TRY TO CHAT & NO SEND BUTTON, HELP AND NOE

  • June 11, 2022
  • 2 replies
  • 100 views

I didn't ask for a trial in the first place and now I try to chat and there's no send button, help and no contact info.  IF I GET CHARGED I GET PISSED AND I DONT CARE HOW FAR AWAY YOU ARE YOU WILL FEEL MY WRATH!!  If you weren't so shady I might have thought about it because it is useful but every once in a while.  MY SO CALLED TRIAL--3 DAYS!!

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    2 replies

    kglad
    Community Expert
    Community Expert
    June 12, 2022

    use a different browser or enable cookies and popups in your problematic browser.

     

    if you're not able to do that you can telephone, https://www.adobe.com/about-adobe/contact.html (but chat is likely to be much quicker even if you have to google how to resolve your browser issues).

    John T Smith
    Community Expert
    Community Expert
    June 11, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730