Cancelation Not Working

Hello,

I was un knowingly automatically charged for a one-year subscription payment of $840.

I canceled my plan 10 days after the charge to my account. This cancellation falls within the 14-day window for a full refund, as stipulated in your policy.

However, when I received my cancellation confirmation via email, it stated that my service will end next year. Furthermore, while my account dashboard shows the plan as canceled, it still displays the message: "Service will expire on Nov 18, 2026."

I followed the cancellation instructions on the website and did so before the 14-day cutoff. I request that you process a full refund of $840 and confirm that the subscription has been fully terminated.

Thank you for your prompt attention to this matter.

[Moved from the Using the Community forum (which is the forum for issues using the forums)]

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