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Participant
April 30, 2021
Question

Cancelation page for adobe not working

  • April 30, 2021
  • 1 reply
  • 228 views

Hello,

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html?promoid=61PM7X11&mv=other.html

 

I've been trying to follow the instructions on the page here to cancel my indesign plan, but for some reason when I go to the account page it pops up with an "unable to load plans" error, while nobody picks up the phone for customer support. Do you guys know of any other means of cancelation?

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1 reply

Community Expert
May 1, 2021

Hi @0-098,

In such a case please try contacting support. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032

You could also try Twitter and Facebook
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan