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Participant
March 4, 2022
Question

Cancelation without fee

  • March 4, 2022
  • 3 replies
  • 362 views

How can i cancel my annual plan without fee.  I could not download the photoshop so i never used it and i don't wont to pay for something i do not use! 

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3 replies

Nancy OShea
Community Expert
Community Expert
March 4, 2022

Well, let's it put it this way.  If I agreed to pay you every month for 12 months and decided later not to pay you because I didn't feel like it, would you be OK with that?  Probably not.   

 

Since you neglected to cancel your trial within the 14 day grace period, that's not Adobe's fault, that's your fault.  Adobe is under no obligation to waive the cancellation fee.  You can ask for a waiver but nothing is guaranteed.  Best of luck.

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
Participant
March 5, 2022

Good day! 

I though that since i do not have the program(photoshop) i do not pay for it and it is automatically canceled

 

Nancy OShea
Community Expert
Community Expert
March 5, 2022

Adobe doesn't know you don't have the program anymore.  Until you cancel your plan, they assume you're still using it.  

 

It's the same as renting an apartment.  The landlord expects his rent each month regardless of whether or not you sleep there.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
March 4, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Legend
March 4, 2022

You took out an annual plan, so you promised to pay for a year. But Adobe give a generous discount if you cancel: you pay only 50% of what is left for the year you promised. So to avoid a fee, always cancel in the last month.

 

You can also try to contact Adobe and explain; you might be very lucky with the support staff.

 

Warning: ADOBE WILL NOT CONTACT YOU. Fake Adobe staff may contact you and make all kinds of promises, but they want to do bad things. If unsure, please ask us.