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authentic_reporter2d98
Participant
September 21, 2026
Answered

Cancelé en el mes de agosto y me cobraron septiembre y tengo los correos de confirmación de cancelación

  • September 21, 2026
  • 4 replies
  • 31 views

Contrate el plan en agosto y no tarde mas que dos dias en cancelar y me llegaron correos de cancelación y después tengo el cobro del mes de septiembre cuando ya habia cancelado. Que nefasto

Correct answer AkanshaAshra

Hi @authentic_reporter2d98,

Thank you for reaching out. I understand how frustrating this situation can be.
We reviewed your account and found three subscriptions. Adobe Scan Premium and AI Assistant for Acrobat have already been canceled.
Your Adobe Acrobat Pro subscription is currently in the cancellation process. The cancellation request was submitted after the September billing cycle had started, so the subscription will remain active until the end of the current billing period and is expected to be canceled in October.
Please check the latest email sent to your registered email address, as it contains the most up-to-date information about your subscription status.
If you have any questions after reviewing the email, feel free to let us know. We're happy to help.

Thanks 
^Akansha

4 replies

AkanshaAshra
Community Manager
AkanshaAshraCommunity ManagerCorrect answer
Community Manager
September 21, 2026

Hi @authentic_reporter2d98,

Thank you for reaching out. I understand how frustrating this situation can be.
We reviewed your account and found three subscriptions. Adobe Scan Premium and AI Assistant for Acrobat have already been canceled.
Your Adobe Acrobat Pro subscription is currently in the cancellation process. The cancellation request was submitted after the September billing cycle had started, so the subscription will remain active until the end of the current billing period and is expected to be canceled in October.
Please check the latest email sent to your registered email address, as it contains the most up-to-date information about your subscription status.
If you have any questions after reviewing the email, feel free to let us know. We're happy to help.

Thanks 
^Akansha

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 21, 2026

    Check if you are still subscribed to something and the charge is related to that. Check at https://account.adobe.com/plans

    If all is cancelled and the charge is wrong contact Adobe Support to get this sorted

    -Manan
    authentic_reporter2d98Author
    Participant
    September 21, 2026

    Me llego correo desde agosto con la cancelación y resulta que seguía suscrita? Como es eso, eso ya es plan con maña. Donde me puedo contactar para quejarme y pedir mi reembolso?

    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 21, 2026

    Don’t worry if you have the cancellation confirmation email this should get sorted out. Connect with Adobe Support at https://helpx.adobe.com/contact.html?rghtup=autoOpen

    -Manan
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