cancele la suscripcion y me siguen cobrando

Forum|Forum|24 days ago
September 10, 2026
3 replies
29 views

Correct answer ShivangiGupta

Hi @calm_dayb428,

Thanks for reaching out.

As per your account details, you have an active subscription to Adobe Acrobat Pro since more than 6 months. When did you cancel the plan? Did you receive any confirmation email?

Let us know.

^Shivangi

Peru Bob

Community Expert

How did you cancel?

Did you receive an email from Adobe confirming the cancellation?

ShivangiGupta

Correct answer

Community Manager

Hi @calm_dayb428,

Thanks for reaching out.

As per your account details, you have an active subscription to Adobe Acrobat Pro since more than 6 months. When did you cancel the plan? Did you receive any confirmation email?

Let us know.

^Shivangi

kglad

Community Expert

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account(s) being charged. then check that(those) account(s), https://account.adobe.com

for help cancelling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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