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Sep 10, 2026 1:06 PM UTC
Answered

cancele la suscripcion y me siguen cobrando

cancele la suscripcion y me siguen cobrando 

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    Sep 10, 2026 1:19 PM UTC

    Hi @calm_dayb428,

    Thanks for reaching out.

    As per your account details, you have an active subscription to Adobe Acrobat Pro since more than 6 months. When did you cancel the plan? Did you receive any confirmation email?

    Let us know.


    ^Shivangi

    ^Shivangi

    3 replies

    Peru Bob
    Community Expert
    Community Expert
    Sep 10, 2026 2:07 PM UTC

    How did you cancel?

    Did you receive an email from Adobe confirming the cancellation?

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    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    Sep 10, 2026 1:19 PM UTC

    Hi @calm_dayb428,

    Thanks for reaching out.

    As per your account details, you have an active subscription to Adobe Acrobat Pro since more than 6 months. When did you cancel the plan? Did you receive any confirmation email?

    Let us know.


    ^Shivangi

    Translate
    ^Shivangi
    kglad
    Community Expert
    Community Expert
    Sep 10, 2026 1:09 PM UTC

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the account(s) being charged.  then check that(those) account(s), https://account.adobe.com 

     

    for help cancelling, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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