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Participant
October 19, 2026
Answered

Cancelé mi prueba gratuita y quiero un reembolso

Estimado equipo de Adobe Acrobat:

Solicito la cancelación inmediata de mi suscripción y el reembolso de los cargos realizados a mi cuenta. En su momento, activé una prueba gratuita que recuerdo haber cancelado, ya que nunca tuve la intención de continuar con el servicio ni de adquirir una suscripción de pago.

A pesar de ello, se me han seguido realizando cobros que considero indebidos. Por lo tanto, solicito que revisen mi caso, cancelen cualquier suscripción activa y gestionen el reembolso correspondiente.

Adjuntaré las pruebas pertinentes para respaldar mi solicitud. Agradezco su pronta respuesta y una solución satisfactoria.

Atentamente,
May

 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 19, 2026

    Hi ​@talented_strengthe06a 
    Thank you for reaching out and sharing your concern with the community.

    We checked your account and can confirm that your Adobe Acrobat Pro subscription has been canceled. The AI Assistant for Acrobat subscription is also in the cancellation process, with access continuing until the end of the current billing period in November. You should have received an email with further details.

    For information regarding refund eligibility, please review the applicable cancellation terms here: Adobe subscription and cancellation terms.

    Thank you for your understanding.

    ^Akansha

    5 replies

    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 19, 2026

    Hi ​@talented_strengthe06a 
    Thank you for reaching out and sharing your concern with the community.

    We checked your account and can confirm that your Adobe Acrobat Pro subscription has been canceled. The AI Assistant for Acrobat subscription is also in the cancellation process, with access continuing until the end of the current billing period in November. You should have received an email with further details.

    For information regarding refund eligibility, please review the applicable cancellation terms here: Adobe subscription and cancellation terms.

    Thank you for your understanding.

    ^Akansha

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    Community Expert
    October 19, 2026

    Contact Adobe Support and work with them. You should never be charged after cancellation. However, do check what you are being charged for. See your current plans at https://account.adobe.com/plans

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    -Manan
    Participant
    October 19, 2026

    I had already cancelled my free trial before, but I was charged again afterward. I have now cancelled the subscription once more, as I never intended to continue using the service or pay for a subscription. I would like to request a refund for the charges made after my initial cancellation. I can provide evidence to support my claim. Thank you for your assistance.

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    Community Expert
    October 19, 2026

    If that is the only subscription and nothing else was subscribed other than that then don’t worry you shall be refunded. Connect with Adobe Support using https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html and get this resolved

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    -Manan